COVID 19

STEPS WE’RE TAKING TO KEEP YOU SAFE AT THE LORENZO HOTEL.

 

Guestrooms

Our guest rooms utilize PTAC* in wall mechanical units so that each guest room is independent of all other hotel rooms utilizing outside fresh air and containing no recirculating air mixed from other guest rooms.  It is one of the few Dallas downtown hotels that employs such a system as opposed to a centralized HVAC mechanical system.  In a time of pandemic this could offer hotel guests greater peace of mind during their hotel stay.

Lorenzo branded room seal on doors to indicate to guests that their disinfected room has not been accessed since being thoroughly cleaned. 

Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more.

Removal of pens, paper and room service menu; supplement with digital or available upon request.

Single-use amenities and travel size bag of liquid hand sanitizer provided in each guest room. Requested items will be delivered in a contactless manner.

Public Spaces

Improved guidelines for disinfecting the hotel Fitness Center, closing for cleaning multiple times daily and limiting the number of guests allowed in at one time. 

Stations provided at primary entrances and key high traffic areas.

Increase frequency of cleaning and disinfecting in public spaces, with a focus on the front desk counter, elevators and elevator buttons, door handles, public bathrooms and room keys.

Housekeeping

Lorenzo housekeeping staff is here for you. Staff will not enter room unless requested by the guest with the guestroom door hanger or a call to the front desk

Arrival Experience

Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

Staff

Staff will comply with procedures in accordance with the latest FDA, Centers for Disease Control and Prevention, and Environmental Protection Agency guidance and in accordance with local and state officials.

Pool 

Pool is first come, first serve.

Our staff has increased the frequency of cleaning and disinfecting pool area and high touch areas.

No outside food or drinks, including alcoholic beverages, will be permitted.

Our staff is respectful of the 6 foot social distancing guidelines and signage is provided.

Due to our capacity restrictions, there may be a wait to use the Pool. Please be respectful of this new policy mandated by the State of Texas.

Lorenzo Kitchen Restaurant 

In addition to our kitchen, wait and bar staff taking every precaution necessary to keep everyone safe by wearing a mask and gloves we will be social distancing by not placing any party 6 feet in proximity to the other. We are currently using disposable menus as well as not placing any items on the table such as salt and pepper shakers unless requested by the guest. We are also wiping down, chairs and all touched surfaces after a party departs. 

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